AMBASS-A-DOOR WINDOWS QUALITY & GUARANTEE STATEMENT

It is Ambass-A-Door's aim to give our client and ultimately the property owner a high quality product that is proved and tested and sold at competitive prices. This is achieved by using environmentally established material that has good service life backed up with written guarantees from our suppliers. We strive to give a high quality service to all our customers.

Ambass-A-Door's written guarantee for peace of mind

• 30 Year guarantee against fungal decay and insect attack. Following machining of external softwood joinery, components are preservative-treated by the Double Vacuum Process. We use Protim 418 that has a 30 year guarantee against fungal decay and insect attack subject to the conditions specified for maintenance. (60 year service life, Protim & maintenance specification information available on request).
• 10 Year guarantee on all insulating glass units 4mm/6mm annealed or toughened and 6.4 laminated. Special glass other than the normal units guarantee on application. All units are glazed to Glass and Glazing Federation recommendations unless specified differently in the Architects specification.
• 8 Year paint warranty (5 year on stains). Paint is applied in accordance with the paint manufacturer's conditions and their guarantee applies subject to the specification of the type and how many coats applied in the factory.
• 10 Year paint warranty is available but is subject to regular maintenance inspection. Extended warranty contracts must be agreed in writing from Ambass-A-door due to project location, building design etc. Details on request.
• 10 year - Weatherseals carry a standard 10 year warranty and is subject to normal wear and tear. Weatherseals damaged by paint / stains or abuse are not covered.
• 3, 5 or 10 year guarantee on Ironmongery depending upon type and finishes in the specification supplied at time of quotation. If you require this clarifying please ask at the order stage.
• SECURITY BS7590 - products covered by this BS standard have been security tested.
• Weathertightness BS6375: part 1 - Surlingham casement windows, Sandringham Sliding sash windows, and Ranworth doors have been weather tested to a higher performance than required by the NHBC standard.
• BS EN 942:1996 - Our product complies with the quality standard of wood used in the production of joinery and covers a five year material and workmanship guarantee.
• BWF - Ambass-A-Door is a member of the BWF WINDOW ACCREDITATION SCHEME, and our factory processes are regularly inspected by third party inspectors (BSI).

It is easy to make claims of product warranty, but do other manufacturers have cast iron warranties. All of Ambass-A-Door's standard products have written guarantees from our suppliers and are checked by the BSI. Please note unusual or non standard ironmongery or non standard finishes are not covered by the warranty scheme. Warranties start from the date of delivery and we draw your attention to our exclusions listed below.

Warranty Exclusions

• The factory applied coating will be void where damage from impact, abrasion, and chemical causes damage to the surface coatings. Warrantee covers against blistering, cracking or flaking but excludes natural resin exudation and movement around knots. All surface treatments are subject to Ambass-A-door's "home owners user guide & conditions of maintenance" information pack. The product is also subject to the site's environmental conditions i.e. (Proximity to sea / lakes, rivers etc, coastal environment, chemical / pollution in the atmosphere, etc).
• As result of poor maintenance or lack of maintenance to the coating. Any minor cracks or imperfection must be rectified immediately as per the "home owners user guide".
• Excess moisture ingress caused by poor building design or position of product. (Example swimming pools, constant contact with water / moisture, contact with water table, problems caused by leaking gutters etc)
• Where contact with building materials that have chemical or acid base or any other chemicals used during the building processes (cement, plaster, brick acids etc).
• As a result of damage from abrasive cleaners or excessive cleaning.
• Where the product has been incorrectly stored or installed.
• If the product that has been altered or changed in any way from the factory supplied product.
• Where the following advice is not followed. Site work - Morticing of locks or any other ironmongery must not cut through joints in the door as this will impair performance of the joint, and may affect door stability. We do not recommend overhead door closers nor closers that require a large amount of timber to be removed. Doors must not be wedged or propped open against the force of the closer. When choosing door colours avoid dark shades as they absorb more heat, therefore, the door is more liable to twist. All statements in this paragraph will void your warrantee.
• Damage caused during window cleaning, (ladders or industrial cleaning methods i.e. high pressure water wash) to glazing materials or any other finish / component.
• Where damage is caused as a result of lightning, fire, flood, burglary or any other form of disaster.
• Any repairs caused by any of the above points are not covered by this warrantee.
• If the glass unit fails within the first 5 years, Ambass-A-door will replace the unit free of charge. If the unit fails after 5 years but within 10 year Ambass-A-door's obligation are limited to unit replacement only. Re-glazing cost not covered by Ambass-A-door.
• The warrantee is not effective until outstanding monies have been paid in full to Ambass-A-door. If monies are still outstanding there are no third party rights.